This site analyzed a million headlines and here’s what they found.
If you want to get noticed, include the phrase “will make you” in your headline.
This was by far the most engaging, over twice as sticky as the second-place headline.
Call center managers from one of the nation’s largest car rental companies are using The Compassion Mindset to engage differently at work. In this video, reveal two surprisingly simple, but remarkably effective strategies they are are using to help their employees succeed.
I recently accompanied my mother to a doctor’s appointment. We spent an hour in the waiting room and witnessed something that is all too common in patient care and impacts everything from satisfaction to the reputation of the practice itself.
I desperately wanted to rescue the billing representative during her interaction with a patient. If I could have slipped her a script using the ORPO template we teach in our Compassion Mindset course, it would have said,
Introverts are getting more positive attention these days. Here’s a wonderful Ted Talk by Susan Cain showing the extraordinary talents and virtues introverts bring to the world.
And there’s still a big problem. Introverts have been lumped together in one big basket that does them a lot of disservice because not all introverts are the same.
There are three kinds of introverts.
Everybody has borders they want to protect. Nothing wrong with that. We all build walls to protect those borders. That’s normal.
The problem is, most of us claim borders and build walls that are a cover up for the real issues. These smoke screens serve the purpose of helping us feel justified, but aren’t effective in the long run because of the sacrifices they require.
Have you seen Bird Box? It’s become quite a phenomenon.
Everyone has a Bird Box, a warning sign that danger is approaching. We all fear what might happen if we look at the demons or bring them out into the light of day, which is why we keep things in the dark. Just like Sandra Bullock’s character in the movie, you might cover yourself to avoid looking. But everyone can see the message you are sending out.
There are six types of “birds” who squawk when danger approaches. Each one is trying to protect us from something, and copes with this danger in a unique way. Which one is yours? What can you do to soothe it?
This bird tries to protect itself from the grief associated with loss. Loss of what should have been, a change in plans, the unexpected. Anything that represents loss of control will agitate the bird. This bird copes by trying to be perfect by over-thinking, hoping to avoid loss of control. The squawking sounds like over-explaining, over-detailing, and too many details. If this is your bird, you can soothe it by reminding yourself that it’s OK to grieve little and big losses and make adjustments. Control is an illusion anyways.
This bird tries to protect itself from autonomy, especially when they are alone and need to make independent decisions. This bird copes by withdrawing and hunkering down, as if trying to show they can tough it out. If this is your bird, you can soothe it by reminding yourself that you are capable of making decisions and asking for direction if you don’t know what to do next.
This bird tries to protect itself from its own shadow – anger. When others say or do mean things, this bird copes by stuffing its anger and tries to make everyone happy instead. It will even go without food and water to keep the peace. If this is your bird, you can soothe it by reminding it that healthy assertive anger is a sign that you care about relationships and it can actually bring people closer together.
This bird tries to protect itself from responsibility. It absolutely hates feeling bad, especially when it made a mistake. To cope, this bird plays dumb, trying hard to understand by just not quite getting, hoping that maybe someone will swoop in and take over responsibility. If this is your bird, you can soothe it by affirming how creative you are and how making a mistake doesn’t mean you are a mistake. You can fix it. You got this!
This bird tries to protect itself from intimacy. It gets very uncomfortable when people want to get close emotionally. This bird copes by pulling away and leaving others to fend for themselves. If necessary, it will create a diversion. If this is your bird, you can soothe it by reminding yourself that you can be self-sufficient and interdependent at the same time.
This bird tries to protect itself from fear. It is a natural protector so it is very suspicious of anything that threatens the standards. It copes by raising the standards for everyone else, expecting perfection as a way to prevent anything bad from happening. If this is your bird, you can soothe it by reassuring yourself that you are committed, you do care deeply, and that true courage means being transparent about your fear and facing it with others.
Copyright 2019 Next Element Consulting, LLC
These six warning signs are based on the groundbreaking research by Dr. Taibi Kahler. Each one is correlated with one of the six Kahler Personality types. Discover your personality and how to communicate with all six types by attending one of our Process Communication Model seminars.
How quickly can you assess the personality of a prospect in real-time? How well do you adapt your sales strategy for their personality? Did you know that personality impacts seven critical areas of buying behavior and decision-making, and that it’s possible to figure this out within minutes of meeting someone?
Did you know that one patient represents about $200,000 in lifetime income for a typical practice? Because medical care is more and more customer driven, the patient experience is one of the most important factors in attracting and keeping patients, and to your survival as a healthcare organization.
Every component of the patient journey matters, including patient outreach, pre-visit interactions with providers and staff, and post-visit follow-up. Your ability to deliver the best possible experience at every touch point determines whether or not patients show up for their visits, and whether they keep coming back.
Leading hospitals are growing profitability not by cutting costs, but by excelling in the patient experience.
Personality has a huge impact on the patient experience.
There are three kinds of work conversations; task conversations, relationship-building conversations, and gossip.
Task conversations are the ones focused on aspects of your work; exchanging information about what’s happening, who’s doing what, when it’s due, and what’s next. These are most common between co-workers, at meetings, and between bosses and their employees. These conversations are necessary and should be done within a spirit of mutual benefit and respect.
“Now I don’t know but I been told
It’s hard to run with the weight of gold
Other hand I have heard it said
It’s just as hard with the weight of lead.”
-Grateful Dead, New Speedway Boogie
How many tools are in your tool belt?
Why did you get them in the first place?
What problem were you trying to solve at the time?
How well do you use them today?
How many are gathering dust? Why?
Most people and organizations who become overburdened by tools have followed this path;