As a leader have you ever felt frustrated because you can’t seem to get to the root of the problem? Regardless of what solution is proposed there is some form of resistance. It’s like a moving target.
Most problem-solving efforts are doomed to fail because the real issue – an emotional issue – is never disclosed. People are motivated to reduce uncomfortable and negative emotions, and will go to great lengths to do so. However, if they are unaware or unwilling to disclose these emotions, problem-solving will go around and around without resolution.