With the Coronavirus outbreak, the world is on high alert. People are anxious and afraid. It’s difficult to separate fact from fear and plain talk from politics. Drama is at an all-time high.
The real impact of this crisis on you your business depends on many factors that we can’t control. But the big question is whether our response will make us part of the problem or part of the solution.
Your response to crisis either makes you part of the problem, or part of the solution.
Here are three drama-based responses to uncertainty and crisis that only make things worse, and compassionate alternatives that help you be part of the solution.
Do you shut down, believing you are helpless and avoid reality because you don’t want to face your feelings of anxiety or fear? This type of drama only magnifies irrational paranoia.
- Get vulnerable with your own feelings. Let others know you are human too.
- Empathize with others. People want to know they aren’t alone.
- Validate other people’s feelings. People want to know it’s safe to talk about it.
Giving Unsolicited Advice
Do you swoop in trying to help everyone and masquerade as the expert? Do you feel more in control when you have advice and answers? This type of drama only creates resentment because it invites others to feel even less in control of their own destiny.
- Get curious and ask permission before you offer help or information. People want to be included.
- Ask people for ideas on creative solutions. People want to feel involved.
- Leverage current opportunities and assets to adapt with purpose. People want to feel empowered.
Do broad generalizations, threats, and black or white statements help you feel powerful? When you blame and attack everyone else, do you feel more confident? Sadly, this type of drama only pushes people away, the very people whom you need most to find a way through the crisis.
- Clarity the most important priorities, such as relationships, commitments, and safety. People want to know what to expect.
- Focus on what you can control, especially your integrity and trustworthiness. People want to know they can count on you.
- Apologize and make it right when you make a mistake or realize you need to adjust course. People want to know you will take responsibility.
By using compassion, humanity can overcome the negative pull of drama and rise to our best selves, especially in times of uncertainty and crisis.
Want help applying our compassion template to your crisis communication strategy? Call us for a free 30 minute consultation. +1 316 283 4200, email firstname.lastname@example.org
Next Element offers Virtual Training for Leading Out of Drama and implementing The Compassion Mindset. In just a couple of hours and without leaving their offices, your leaders can get training on new communication, compassion and constructive conflict tools.