transformative communication

Police Brutality and Compassionate Accountability

It seems that incidents involving police brutality are increasing. Recently a policy officer in McKinney, TX resigned after being caught on video pulling a gun on teenagers at a swimming party. Police Chief Conley was quoted as saying, “Our policies, our training, our practice doesn’t support his actions. He came into the call out of control, and as the video shows was out of control during the incident.”

I feel fortunate to live in a town with a terrific police force a police chief who has the self-awareness and self-management skills to lead a team of compassionate AND accountable officers. I also believe that most officers want to be effective and avoid losing the public’s trust. Addressing complicated problems like this requires attention to many factors including economic inequality and racial and ethnic prejudice. Along with that, I’d like to suggest that police officer selection and training implement principles of compassionate accountability.


Read More

Policy Manuals And Negative Drama

I have a theory that the amount of negative drama in your organization is proportional to the size of your company’s policy manual.

Here’s my logic:

  • Most negative behavior is a result of unmet positive needs.
  • Eighty percent of your behavior problems are caused by 20% of your people.
  • Prescriptive behavior policies are a great way to help leaders avoid the conflict of accountability and difficult conversations.


Read More

Name It to Tame It

Memorial Day is a day of honoring and remembering those who have given their lives in service of our country. It’s also a day to remember any loved one who has died. Memories can be positive or negative and bring up many mixed emotions. Naming these emotions is an important step in healing, and in gaining healthy control over their impact in our lives.

A recent study on the power of naming emotions showed that our emotional state profoundly influences the quality of our work, yet many of us aren’t aware of how we’re feeling at any given moment or what the impact may be.


Read More

Seven Steps for Taking Someone Off Your “Naughty List”

The recent thawing of US-Cuban relations begs the question, “What does it take to get removed from the “naughty” list?”

For 50 years The United States and Cuba have been on each others’ “naughty” list. In December of 2014 the United States restored diplomatic relations with Cuba. In January of 2015 new travel and trade regulations were enacted that enable U.S. travelers to visit Cuba without first obtaining a government license. In April U.S. President Barak Obama attended the Summit of the Americas in Panama, meeting and visiting with Cuba’s president Raul Castro. More recently Obama stated his desire to remove Cuba from the list of states who sponsor terrorism. (more…)

Read More

Upcoming Trainer Certifications with Next Element

Next Element announces upcoming 2015 certification programs for trainers, learning and development professionals, and coaches. Through its ComCorps World Center for Transformative Communication, Next Element certifies and supports professional trainers in two signature models, Leading Out of Drama (LOD™) and Process Communication Model (PCM®). Both systems focus on transformative communication skills. PCM emphasizes connecting, motivating, and resolving conflict with different personality types. LOD emphasizes using the energy of positive conflict to drive performance through compassionate accountability.

“Next Element is open to meeting the concerns and needs of trainers, has excellent training and support resources, and will stick with you in order to help you be effective and successful.”

Here are the dates for LOD and PCM certifications for the rest of 2015.


Read More