As a communication and positive conflict advisor to leaders, one of the most common issues I deal with is broken trust among team members. I facilitate many conversations around what trust means to people and have discovered that it boils down to two key questions:
Can I count on you?
Am I safe with you?
“Can I count on you?” is all about accountability. People who define trust this way care about follow-through, keeping promises, meeting deadlines, and telling it like it is. For them, trust is built when they can count on us to do what we say and finish what we start. Trust is eroded by failing to do these things.