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Category Archives: Process Communication Model

Posts related to the Process Communication Model

Welcome to our newest PCM Trainers!

Posted on by Nate

We are delighted to announce that Rosemarie Christofolo and Pat Torrey have successfully completed certification to become Process Communication Model trainers. Visit Pat’s website to learn more about his amazing adventures! Visit Rosemarie’s website to learn about the wonderful work her Beth Schermer are doing with business consulting and leadership development. Learn more about PCM. [...]

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PCM – a Powerful Tool for eLoyalty

Posted on by MicheleEdiger

eLoyalty, a company that builds tools and services for call centers, has created a system that compiles personality profiles of each individual caller and matches them with a customer service representative who works best with that personality type. The system is based on a methodology NASA used to weed out astronaut candidates and that Bill [...]

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