This Ted talk by Princeton University neuroscientist is a fantastic overview of the cutting edge research on how different people's brains respond to communication. Very much worth the 14 minutes, you will be surprised by some provocative discoveries about how humans communicate.
Seemingly a Mission Impossible, Dr. Nate Regier, in his book Conflict without Casualties offers history, theory, real-life stories, practical uses and relevant descriptions for anyone willing to use conflict for creation instead of destruction.
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