Compassion is much more than being stirred by another’s humanity and extending a helping hand. Here are a few ways to expand your experience of compassion.
How quickly can you assess the personality of a prospect in real-time? How well do you adapt your sales strategy for their personality? Did you know that personality impacts seven critical areas of buying behavior and decision-making, and that it’s possible to figure this out within minutes of meeting someone?
Did you know that one patient represents about $200,000 in lifetime income for a typical practice? Because medical care is more and more customer driven, the patient experience is one of the most important factors in attracting and keeping patients, and to your survival as a healthcare organization.
Every component of the patient journey matters, including patient outreach, pre-visit interactions with providers and staff, and post-visit follow-up. Your ability to deliver the best possible experience at every touch point determines whether or not patients show up for their visits, and whether they keep coming back.
Leading hospitals are growing profitability not by cutting costs, but by excelling in the patient experience.
Personality has a huge impact on the patient experience.
First, let’s get clear about what personality is, and isn’t.
Personality isn’t temperament. Temperament is an enduring preference for how you engage with the world. Personality includes a lot more about who you are, how you are built, and what makes you tick.
Personality is more than a style, a preference, a color, a quadrant or an animal. Personality can’t be put in a box or conveniently labeled. People are much more complicated than that.
Leaders get a bad rap for firing people, as if they enjoy it. Most leaders we work with dread it. They agonize over the decision. They hate the impact that their actions can have on a person’s life, their team, and the company. They want to make friends, not enemies.
Yeah, there are those few ruthless leaders who get rid of people way too soon. They’re the exception. Usually a leader keeps people too long.
Why don’t leaders make the call?
- They are afraid of the conflict.
- They blame themselves.
- They don’t want to admit a poor hiring decision or inability to correct the problem.
A leader’s job is to;
- Foster a safe, supportive environment so employees don’t hold back.
- Facilitate collaborative problem-solving so employees take ownership for performance.
- Clarify purpose and goals so employees see how they fit into the big picture and what you want from them.
So, ask yourself:
- Have you provided a safe, supportive environment where they can tell you what’s really going on?
- Have they been give clear feedback about their behavior or performance and how it’s affecting others?
- Have they been offered resources and support to change?
If the answer is yes to all three and the behavior still hasn’t changed, it’s time to let them go. If you answer NO to any of these, it’s time to look in the mirror.
Copyright Next Element Consulting, LLC 2018
Almost every year I forget to take our Christmas tree out to the street in time for the city pickup. So, it blows around in my back yard or driveway for a couple months until I take it to the city dump and have to pay extra. Can anyone relate?
I love real Christmas trees. Growing up in Zaire, we used palm trees as a substitute and put real candles on it. Each year we dug up a tree, and re-planted it after Christmas. When my family left Zaire, I was nine years old. We had a row of palm trees in our garden from every year.
The tradition of cutting our own tree, strapping it to the car, and bringing it home is one of my favorites. I’m just like Clark Griswold.
Things were going so good leading up to Christmas. Then, during the week between Christmas and New Years I got several pieces of bad news, and had one heck of a time transferring data between an old and new computer. Wasted most of a day! By the way, the Apple Migration Assistant didn’t make my life any easier this time! Together, these events really killed the buzz I had going. I found myself plummet from being on top of the world to complaining “Why is this happening to me!?” in a matter of hours.
This post is the third in my series, New Year, New Default Settings, where I examine the defaults in our life that keep us from experiencing greater joy, purpose, and productivity. The third default I have re-set this year is,
This is the second part in my series called New Year, New Default Settings. In my previous post I shared my new year’s decision to reset some of my default settings that were holding me back. The first one was from “I’m the only one” to “I’m not alone.”
The second default I am resetting is,
Who is responsible? vs. We are in this together
Over the holidays I upgraded my MacBook to the latest OS. We also just purchased several new computers for our company because our trusty old Macs were so old that they couldn’t install the new OS. Part of upgrading to a new OS is to review and adjust the default settings. I was surprised to discover how many defaults had been set years ago and have never been questioned or updated since. They influence what I see and how I experience the world, automatically without me knowing it.
This year, instead of making new year’s resolutions that I will probably abandon by Valentine’s day, I am examining some of my own default settings. I’ve already discovered three default settings that are holding me back from greater happiness, purpose, fulfillment, relationships, and success. I’ll share the first one in this post, the other two in successive posts.
I’ve always had friends at work. In fact, some of my best friends I met at work. All of my current co-workers are friends. Having a friend at work isn’t just a nice perk, it’s a main ingredient for success. Friends at work,
- Give you something to look forward to each day.
- Provide a listening ear when things aren’t going well.
- Help hold you accountable.
- Look out for your best interests.
- Show you the ropes.
- Encourage you to be your best.
- Hold up a mirror when others won’t.
- Tell you the truth.
- Check in on you when you don’t show up.
- Want you to be happy.
- Introduce you to more friends.
- Talk shop with you outside of work.
Do you have a friend at work? How does it help in your success? Will you share your story in the comments?
Copyright Next Element Consulting, LLC 2018