From the Latin root meaning “to struggle or suffer with.” One can struggle with self, or with others. Compassionate interactions are, by definition, OK-OK.

Compassionate Accountability

Engaging in positive conflict with the purpose of encouraging personal responsibility while preserving dignity.

Compassion Cycle

Next Element’s proprietary model for leaning into conflict and leaning out of drama. An intra-personal and inter-personal model providing a range of applications to help change agents be more effective.

Compassion Cycle


A disconnect between what you want and the current conditions. Conflict generates energy that can be used positively in compassion, or negatively in drama. Next Element’s proprietary models and methods provide insights and tools to transform the energy of conflict into positive results.


What happens when people struggle against each other and themselves, with or without awareness, to feel justified about their negative behavior.

Drama Triangle

A model developed in 1968 by Dr. Stephen Karpman to describe unhealthy roles or positions in individual and group interaction. The Drama Triangle continues to be one of the most elegant and practical models to understand dysfunctional interpersonal dynamics.

A persecutor attacks verbally, or blames from a position of “I’m OK. You’re not OK.” The result is an environment of fear, blame and unhealthy competition.

A victim is over-adaptive or feels hurt from being attacked or blamed. Comes from the position, “I’m NOT OK. You’re OK.” The result is an environment of avoidance, withdrawal and self-doubt.

A rescuer over-does for someone, reinforcing over-dependency. Comes from a position of “I’m OK, You’re OK if you accept my help.” The result is an environment of dependency, resentment and lack of initiative.

The Drama Triangle

Interpersonal communication

Verbal and non-verbal interactions between people that attend to both the content (what) and process (how) of communication. We believe process precedes content and is often more powerful than content in determining the effectiveness of communication.


Next Element’s proprietary, context-sensitive outcomes measurement tool for measuring changes in self-efficacy associated with personal and professional development programs.

Organizational change agents

Entities (persons or groups) with the potential to catalyze change, facilitate transformation or increase effectiveness.


The Process Communication Model® (PCM) provides a reliable and validated method of identifying and understanding personality structures, the impact of life events and communication dynamics. Based on a scientific, award–winning clinical discovery, Process Communication has been researched over 30 years and experienced by nearly a million people on five continents in such applications as sales, business, education, politics, religion, medicine, parenting and personal relationships.

Process Communication makes it easy to:

  • simply observe and understand one’s own behavior
  • understand the behavior of others and know how to communicate with them effectively
  • analyze distress and miscommunication and know how to find resolution and a return to effective communication.

Pocket PCM

A mobile application/quick reference for Process Communication Model® concepts and examples.


An individual’s belief in his or her capacity to execute behaviors necessary to produce specific performance attainments. Self-efficacy reflects confidence in the ability to exert control over one’s own motivation, behavior and social environment.

Social-emotional intelligence

An individual’s ability to process emotional information and use it to navigate both inter- and intra-personal environments.