Process Man
Process Man

Stutterheim, newest certified PCM trainer

Posted by MicheleEdiger on June 9, 2010 · Leave a Comment 

Dan Stutterheim, President of Kasa Companies celebrates his recent PCM Trainer Certification with Nate Regier, Trainer, on top of the Newton Train Station.

“I am president of Kasa Companies.  We offer other manufacturers solutions in automation, paint finishing, metal fabrication, and large turnkey project management.  A typical project for us is to work with a manufacturer to discover and define their problems.  Then, together we create and implement a solution.  This could mean that we design and manage a large capital project or build a new plant.  Our clients include global Fortune 500 Manufacturers as well as small, local customers.

I believe in PCM and have experienced its effectiveness. I am grateful to Next Element for the creative way they trained and educated my team.  They’re dang good!  Why become a trainer?  Becoming a PCM trainer allows me to better support my employees as they grow in their knowledge and use of the tools.  Also, we realized that by their nature, capital projects create stress.  PCM tools have allowed us to predict distress behaviors in ourselves and our customers and respond in ways that foster productivity and clear thinking.  Long term, I’d like to train our manufacturing customers in PCM.”

Dan Stutterheim
President
418 E. Ave. B
Salina, KS 67401
785-825-7181
dans@kasacontrols.com

www.kasacontrols.com

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2010 May E-News

Posted by MicheleEdiger on May 10, 2010 · Leave a Comment 

2010 May Issue, “Have You Made a Deposit Today?”

“The Process Communication Model provides a powerful context for engaging others on their terms. I am thoroughly impressed by the historical applicability and predictive power I see in this approach.”
- Mike Pomeroy, Six Sigma Master Black Belt, Human Resources

NE CORNER
Investing in relationships happens daily in even the smallest ways. Whether
giving compliments, noticing the good, listening to understand, or
acknowledging the little things, people will remember the experience of the
relationship long after they forget what was said. – JK, JR & NGR

PCM NUGGET
Good process is like money in the bank. People often ask us; “How exactly do
you facilitate trust, enthusiasm, and participation?” The answer is: match
perceptions, close channels, and offer psychological needs. As simple as
this sounds, it is profoundly effective at inviting people to feel heard,
valued, and invested – regardless of the content of the conversation. And,
it takes practice to get better. Every time you match a perception, close a
channel, or offer a psychological need, you are making a deposit in that
relationship. Trust is something that is built one interaction at a time.
-NGR

IN THE NEWS
An article by our dear friend, Sylvia Dresser, was recently published on the
ASAE & Association for Leadership website. This article is about the
success she experienced with a small staff using the Process Communication
Model (PCM) titled, “The Right Communication Tool,” we think you’ll enjoy
it. -MLE

WHERE WE’LL BE
We hope to see you at the Rolling Hills Country Club in Wichita on June 7th
for the annual Wichita Chamber Golf Classic. We’ll have a refreshment
tent by the clubhouse, and rumor has it that Hot Wings may be available.
Some of us are also hoping that Process Man will surprise the golfers with a
guest appearance!

We hope to see you at one of our open enrollment seminars in Illinois and/or
Michigan this summer! See “Upcoming Events” for more information. -MLE

UPCOMING EVENTS
PCM® Core Competency Training June 14–16
Advanced PCM® Conflict Resolution Seminar June 17–18

Go deep, get more practice, and learn advanced concepts for leading
through conflict. Discover how a person’s sentence structure can give you
clues into how they live their life and make decisions. Learn the core
issues that can keep each personality type in distress. This, and more, in
our 2-day Advanced PCM Conflict Resolution Course.

We are very excited to announce two new locations for your convenience!
In Frankenmuth, Michigan:
Process Facilitation Seminar June 9 – 11
Advanced PCM® Conflict Resolution Seminar August 11 – 12

A special thank you to Tracy Weber and her staff at Kaleidoscope
Learning Center for making this possible!

In Lincolnshire, Illionois (the greater Chigago area):
Process Facilitation Seminar July 19 – 21

A special thank you to Sylvia Dresser, owner of Third Season Consulting for
making this possible!

HOT WING UPDATE

Nate enjoyed Hot Wings at the Green Mill, in Wichita, KS. Their tower of power wing stack delivered substance and style. Three floors, three
flavors, one delicious experience. The wings were meaty and we enjoyed the unique sauces, although we had to ask for additional sauce to get the full
experience. I give these a four out of five.

We’re always looking for excellent Hot Wings, send us a picture and review
of your favorite!

CONNECT WITH US
Follow us on Twitter and Facebook – then, keep an eye out for periodic
limited time opportunities to SAVE BIG on our seminars and services! We’ll
also be incorporating Process Man into our promotions – ready to have some
fun?
Jamie www.linkedin.com/in/jamieremsberg
Jeff www.linkedin.com/in/jeffreylgking
Nate www.linkedin.com/in/nateregier
Facebook.com/home.php?#/pages/Newton-KS/Next-Element/90015689726
Twitter@nextelementks

http://next-element.com/blog

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My 6 year Old Has No Muffler…yet

Posted by JamieRemsberg on April 28, 2010 · Leave a Comment 

Have you every been driving behind a car that was super loud, and when accelerating, it blurts loud pops of sound with no warning, and you think to yourself, “man that car could use a good muffler!”  For some of us, this lack of a muffler can really get us sideways around our ideas and beliefs on how a car should sound and behave when in operation.  So what do mufflers have to do with my 6-year old?

First, you must understand that my 6-year old experiences the world with strong reactions, likes and dislikes.

“I hate spaghetti!”
“I love spaghetti!”
“I hate school!”
“Cool!!”
“This rocks!”
“This is boring!”

His body and face emote energy through his reactions, and sends an invitation to everyone who interacts with him to express emotional energy with him.

Here is the kicker…there is nothing wrong with him.  He is okay.  He is not in distress, even though he expresses negative feelings such as, “I’m mad!” He is experiencing the world through his filter of reactions, likes and dislikes.  These reactions can be loud, animated and full of energy, like a car accelerating with no muffler.

He has not grown his muffler yet.  What I mean is that he has not yet figured out how to muffle some of his reactions.  He will always react first, and it would be unrealistic and inauthentic for him to do anything else.  He is learning that there are times when he must have a quiet voice, like school, and he is learning how to self-regulate or “muffle” his reactions.  He is coming up with fun ways to quietly react, which at times involves less animated body movement, a softer voice, and keeping his negative reactions to himself.

Remember when I said some of us get sideways with our ideas and beliefs on how a car should sound and behave when in operation?  The same can be true when interacting with someone that exhibits strong reactions, likes and dislikes.  By now you may have made a connection with who this is in your life, and I invite you to “listen to understand.”  To accomplish this, remember that they are okay and are just reacting to the world as it comes at them.  They are inviting you to emote, to express energy back, to react with them.  If you can not muster up the energy, or you feel it is not an appropriate time, model your best muffled response.

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Switch – Chapter 3, Too Many Decisions@!#

Posted by JeffKing on April 13, 2010 · 2 Comments 

Four scenarios:

1.   Doctors were presented with the case history of man with an arthritic hip and chronic pain.  When presented with surgery or one medication, 47% chose the medication.  When presented with surgery or two medications, 28% chose to use one of the two medications.

2.  In a gourmet food store, on one day, 6 different kinds of jams were presented to customers.  On day two, 24 different types of jams were presented to customers.  The 24 jam display attracted many more customers.  However customers on day one with only 6 options, were 10 times more likely to buy a jar of jam.

3.  A human resource department adds 401k options.  For every 10 options added participation in the 401k goes down by 2%.

4.  Speed dating at a local bar.  Singles meet a series of other singles for 5 minutes each.  Those singles who met 8 others singles made more matches than those who met 20 other singles.  Match means a potential for an extended relationship.

The book explores the term “decision paralysis.”  When we are overloaded with options, we become paralyzed, and can’t and don’t make decisions.  When we are paralyzed, we then create an environment of ambiguity.  According to the authors Chip and Dan Heath, ambiguity is the enemy.

Ambiguity sets in when we try to ferret out all the options or gather all the information. How many organizations cannot make decisions, because they are constantly discussing and weighing the options, the pros and cons?  No decision is worse than your worst decision.  I have witnessed companies lose tremendous opportunities and money because of ambiguity.

Have you ever become frustrated because of your inability to make a decision?  If so, what’s the solution?  This book describes a process called, “scripting and becoming clear.”

My understanding of this is to determine your goal and state it clearly.  Make decisions about your goal using only the bright spots.  After you make a decision move on to the next decision, not dwelling on the past, take your lesson and move on.  And finally, be intentional about what you want and do not want.  The book reports that if the doctors had a more clearly defined goal, to use surgery only as a last option, they could have made much more efficient decisions.

In conclusion, ambiguity makes for confused doctors, lost revenues, inadequate investment in retirement, and lonely singles!  If too many decisions are causing ambiguity in your life, or your business – rebuff it with scripting, becoming clear, and focusing on the bright spots.

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