“So many times we send people to one or two-day seminars and they come back with good ideas but over time, and without follow-up, those lessons can be lost pretty rapidly,” Zalaznik says. “I like the fact that Next Element offers something more tangible…
Our friend, Tracy Weber shared this great TED video with us. It’s just too good, so we had to share it with you – so, grab your beverage of choice, take a break, and enjoy!!
The Process Communication Model® (PCM) offers an effective process to increase communication. It is designed to “promote understanding, recognition, prediction, and action.” When listeners are able to predict what the speaker will say next, the greatest level of brain coupling and comprehension occurs. Speakers and organization leaders can use PCM to increase the probabilities of coupling – of clicking and being in sync with their listeners.
Too often as supervisors, peers, managers and leaders we allow the “small stuff” go unaddressed until there becomes a negative situation that is obvious to everyone. Then, and only then, we are moved to act.
eLoyalty, a company that builds tools and services for call centers, has created a system that compiles personality profiles of each individual caller and matches them with a customer service representative who works best with that personality type. The system is based on a methodology NASA used to weed out astronaut candidates and that Bill [...]
Chip & Dan Heath propose that the only way to get to your larger goals is to accomplish smaller goals first, and build momentum. They call this “Shrink the Change.”
We know our success is dependent on providing excellent services for our clients. And we believe our success is also dependent on our ability to encourage and motivate each other in meaningful ways, and holding each other accountable to higher and higher standards, both professionally and humanly.
The basic premise is that for real change to happen, people have to experience it, not just have information about it. They suggest that the more information a person has, the more that person [or organization] is unable to change.
