Too often as supervisors, peers, managers and leaders we allow the “small stuff” go unaddressed until there becomes a negative situation that is obvious to everyone. Then, and only then, we are moved to act.
eLoyalty, a company that builds tools and services for call centers, has created a system that compiles personality profiles of each individual caller and matches them with a customer service representative who works best with that personality type. The system is based on a methodology NASA used to weed out astronaut candidates and that Bill [...]
In one day you can learn a framework for more effective communication that helped cut the length of marital counseling from 18 months to 6 sessions! Powerful take-home tips, practical tools, and immediate results.
Employees who were promoted at random…had higher rates of success in their promotions than did those whose promotions were based on competence in their current job.
Whether it is being on an adventure course or facilitating an important discussion, something starts to change the longer we are outside our comfort zone.