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Tag Archives: Conflict Resolution

MUSE School Uses PCM to Create Ideal Learning Environment

Posted on by admin

In a remote area in the Calabasas hills, there is a stone building, an outdoor amphitheater, a tree house and a garden. Children come here each day, ages preschool through 5th grade, to follow their passion. The lessons are based on what they want to learn that day. A simple question to a teacher like, “How does a robot work?” can turn into months of instruction and international Skyping to engineer and build a working robot, just to see how it is done.

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Conflict That Creates

Posted on by Nate

We deal with other people’s conflict every day. We believe that conflict is not inherently a bad thing, even though it’s gotten a bad rap in most companies. We respect conflict so much that we intentionally cause it on our team for the sake of positive growth and creativity. The key to success = having [...]

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PCM – a Powerful Tool for eLoyalty

Posted on by MicheleEdiger

eLoyalty, a company that builds tools and services for call centers, has created a system that compiles personality profiles of each individual caller and matches them with a customer service representative who works best with that personality type. The system is based on a methodology NASA used to weed out astronaut candidates and that Bill [...]

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