Quality Patient Relations Seminar

Overview: A one-day overview of the Process Communication Model designed for all employees who interact with patients on a daily basis. The focus is on recognizing and responding to different patient personalities, to improve key outcomes such as adherence and satisfaction. Quality Patient Relations can form the foundation for organizational-wide initiatives to improve patient satisfaction and employee engagement.

Dates/Location: We do not have any open-enrollment offerings at this time.  Please e-mail us and we’ll add your name to an interest list.  Also available for private booking.

Target Audience: All medical staff interacting with patients.

Pre-Requisites: None

For more information about PCM, click here.