Quality Customer Relations Seminar

Overview: This is a one day program on customer relations designed to help achieve quality in providing professional services through more effective communication.  Participants will learn how to connect with perceptions and how to satisfy customers’ psychological needs, as well as how to deal with disgruntled customers.  Effective interaction ensures customer satisfaction.

Dates/Location: We do not have any open-enrollment offerings at this time.  Please e-mail us and we’ll add your name to an interest list.  Also available for private booking.

Target Audience: Anyone that interacts with the public.

Pre-Requisites: None

For more information about PCM, click here.