Doctor-Patient Communication
One of the strongest predictors of litigation against physicians is a strained relationship with the patient, as perceived by the patient. This workshop approaches doctor-patient communication from the perspective that, “it’s not what you say, but how you say it that makes all the difference.” Using the internationally acclaimed Process Communication Model® (PCM), Dr. Regier, shows how assessing, engaging, and motivating patients follows the same principles as diagnosing and treating a medical condition. A true doctor-patient partnership can be achieved when doctors individualize communication to match patient personality. Explore common power struggles, traps, and solutions for improving patient satisfaction, engagement, and participation in treatment.
Learning Objectives:
- Recognize the presenting characteristics for each of the six personality types.
- Describe how to motivate each of the six personalities to participate more actively in their medical care.
- Describe the six predictable sources of conflict in doctor-patient communication, including your own sabotage behaviors.
- Suggest three ways to adapt your communication style to reach more patients and reduce conflict.
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