Quality Customer Relations Seminar

Overview

This is a one day program on customer relations designed to help achieve quality in providing professional services through more effective communication.  Participants will learn how to connect with perceptions and how to satisfy customers’ psychological needs, as well as how to deal with disgruntled customers.  Effective interaction ensures customer satisfaction.

Target Audience

Anyone that interacts with the public.

Dates

We do not have any open-enrollment offerings at this time.  Please e-mail us and we’ll add your name to an interest list.  Also available for private booking.

Prerequisites

None.

Cancellation Policy: To receive a full refund, minus a $50 processing fee, cancellations must be received three weeks prior to the program start date.  Cancellations made fewer than three weeks in advance, or after a PCM profile has been ordered, are subject to a 50% cancellation fee.  No refunds will be given once a course has started.  Next Element reserves the right to cancel a course if less than the minimum number of participants enroll.  Full refunds will be made should such cancellation be required.

Location

All seminars are held at our office in the historic Newton, Kansas train station, unless otherwise noted.

For more information on PCM click here.