Feedback, Conflict and Accountability Seminar
It’s time for that annual review and you’ve got some tough feedback to give. You are concerned that it will not go well because of ongoing drama between you and the employee, or perhaps the employee’s difficulty receiving constructive feedback. You know that your executive team is avoiding conflict around key performance and personnel issues that are holding back your company’s progress. Yet you are concerned that nobody on your team knows how to handle this conflict in a productive way. If turning that tough conversation into positive change is a challenge for you, this is your seminar. At Next Element, our specialty is teaching communication skills for leaders to handle the toughest situations. This one or two-day seminar will help you identify what’s going on, how to respond most effectively, and how to follow through on tough conversations without losing your cool – in one-on-one or in group settings.
Using a combination of lecture, small group discussion, activities, simulations, and personal coaching, our expert trainers will help you will gain confidence to apply new skills immediately.
1. Recognize predictable patterns of drama in workplace relationships.
2. Identify your strengths and triggers around drama.
3. Select the most effective approach to various drama situations that threaten positive growth.
4. Give feedback that is caring, creative, and consistent
5. Identify the six steps for leading positive change during meetings
6. Create a personal action plan for communication
I. Recognizing and Responding to Drama
A. Recognizing causes and consequences of miscommunication
B. Knowing my change-strengths and change-triggers
C. Receiving feedback with gratitude and openness
D. Responding to the “real questions” behind conflict
E. Guiding conversations from conflict to collaboration
F. Keeping up with change vs. facilitating change
II. Giving Feedback on Sensitive and Tough Issues
A. The danger of expectations
B. The power of asking
C. The formula for Feedback
III. Six Steps for Leading Positive Change
A. The six step process
B. Accountability loopholes
C. Positive engagement around difficult issues
IV. My Personal Action Plan for better communication
Contact us for pricing and availability.